At SPFM Services, we strive to provide our clients with professional and timely facility management services. We understand that schedules may change, and we aim to offer a fair and transparent cancellation and refund policy.
1. Service Cancellation
Clients may request cancellation of a scheduled service by giving at least 24 hours’ notice prior to the service appointment.
Cancellations made less than 24 hours before the scheduled service time may be subject to a cancellation fee, based on the type and scale of the service.
SPFM Services reserves the right to cancel or reschedule any service due to unforeseen circumstances, with prior intimation to the client.
2. Refund Policy
Refunds will be processed only in cases where a prepaid service is cancelled by the client with proper advance notice or if the service is not delivered due to reasons attributable to SPFM Services.
If a client is not satisfied with the quality of service, we request that concerns be raised within 24 hours of service completion. We will investigate and offer a suitable resolution, which may include a re-service or partial/full refund based on the situation.
No refund will be provided once the service has been rendered and accepted by the client.
3. Mode of Refund
All eligible refunds will be processed to the original payment method (bank account, UPI, credit/debit card) within 7–10 business days from the date of approval.
We are not responsible for delays caused by the client’s bank or payment gateway provider.
4. Contact for Cancellation/Refund
To cancel a service or request a refund, please contact our support team:
📧 Email: info@spfmservices.com
📞 Phone: +91 9910729655